When I try to draw a draught beer all I get is foam. Why?
- Does it concern the first one or two beers?
The first glass can contain more foam because the line in the keg that carries the beer to the top of the keg is filled with air and not yet with beer. This can produce extra foam. Provided that the beer is cold enough, this problem should be eliminated when drawing the second glass.
- Pre cooled for 10 hours?
The DraughtKeg must be placed in the refrigerator for at least 10 hours in order to ensure that the temperature of the beer in the keg is around 5 degrees Celsius. The keg usually feels cold to the touch, but this is because the metal exterior becomes cold much more quickly. However, this doesn’t mean that the beer is actually cold enough. When the keg is not pre-cooled properly, it will give too much foam
- How is the consumer tapping the beer?
The tap pipe should be opened quickly and completely when drawing beer. Hold the glass under the tap pipe, at 45 degrees. Rinse the glass with water before tapping.
Another possibility is that the keg was shaken too much when it was being juggled into position or transported to another location. In this case, we advise letting the keg settle for a while. Be sure, however, to ensure that the keg remains cold enough.
- Expiry date When the keg has passed the expiry date it will give more foam.
When I try to draw a draught beer I do not get any foam. Why?
When the DraughtKeg reaches a temperature under 2 degrees Celsius it will give too much foam.
Is it an environmentally-friendly product?
Yes, the empty packaging, with the tap pipe, can be thrown out with the household garbage. The packaging is 100% recyclable. It is also extremely efficient considering that one single packaging holds 5 litres of beer.
Isn’t the CO2 cartridge particularly harmful to the environment?
No, the active CO2 in the CO2 cartridge actually serves a useful purpose in most metal recycling processes.
Active CO2 is added in order to recycle metal.
Is the CO2 cartridge completely safe?
Like all of Heineken’s packaging, the DraughtKeg, including all the parts, meets the most stringent food safety requirements. (With continuing questions: TNO-tested).
What is the maximum temperature the DraughtKeg can be exposed to?
A maximum of 35 degrees Celsius.
What happens if the DraughtKeg becomes warmer than 35 degrees Celsius?
The keg will first begin to swell. If it becomes even warmer, the keg rim around the lid will become loose, which will cause beer or foam to leak from the DraughtKeg. However, the keg cannot explode and does not pose any serious hazards.
What is the minimum temperature the DraughtKeg can be exposed to?
2 degrees Celsius. When DraughtKeg reaches a temperature lower than that, the carbonator inside starts to regulate and you will have either a lot of foam or no foam.
My keg doesn’t include a tap pipe. How can I get one?
It was probably separated from the keg somewhere between the brewery and the shop where you bought it. You can ask for a new one at our customer service department, they will send you a new blister pack with a tap pipe. 020 8879 8000.
The tap pipe does not fit. What should I do?
The tap pipe was probably damaged during transport. You can ask the retailer for a new one or our customer service department will send you a new blister pack with a tap pipe.
I bought a BeerTender in France. Can I use the UK DraughtKegs in it?
No. The kegs sold in the UK cannot be used in BeerTender. Only the kegs sold in France and in Greece can be used in BeerTender.
Both the keg and the carbonator inside are of different sizes.
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